The best resolution of any complaints is one, which is prompt, relevant and effective.
In the first instance residents or their representatives are encouraged to raise the matter on a local level within the care home.
For straightforward and easily resolved matters a member of staff immediately on hand should be approached and this may be entirely sufficient. If this is not the case then the resident or their representative should raise the matter with the home manager, if this does not bring resolution then the owner of the home should be referred to in order to deal with the matter in an effective and satisfactory way.
Verbal complaints will be attended to immediately.
Written complaints will be acknowledged within two days. Management will investigate and submit its findings and details of actions initiated within 7 days.
justify;”>All complaints will be treated promptly, seriously and confidential. Your suggestions and comments are welcomed to further improve the quality of service provided.
In the event that the matter is not resolved to the complainant’s satisfaction. The issue may be raised with the Care Quality Commission (CQC).
The Registering Office
Lyndhurst Residential Care Home
51 Orrell Lane
Orrell Park
Liverpool
L9 8BX
Phone: 0151 525 2242
The Registering Authority Is:
Care Quality Commission
North West Region
Citygate, Gallowgate
Newcastle Upon Tyne
NE1 4PA
National Enquiry Line:
Telephone: 0300 616161
Email: enquiries@cqc.org,uk
Web: www.cqc.org.uk
Certification – Lyndhurst Care Home
